Refund policy

Payment

Currently, We accept all valid debit cards, credit cards, wallet, UPI and Net banking.

Shipping & Returns

Tortoys ships within India only and uses reputable courier companies.

You can reach us at contactus@tortoysonline.com or +91 8956091005 between Monday-Saturday, 11am-7pm incase of any queries.

You will receive email and/or text message with tracking details once your order has been dispatched.

We deliver to most part of India within 5-7 days. While we use reputable couriers & work around the clock to ensure your order reaches in time, Tortoys cannot be held responsible for shipping delays due natural disasters, strikes, bank holidays or situations beyond our control.

Shipping Charges:

Shipping is free for most of the pre-paid orders except for few special items for which we charge  Rs 49/- to 149. Shipping charges will be visible at checkout.

Cancellations:

Orders once placed cannot be cancelled or changed once it has been dispatched. Please call on +91 8956091005 to cancel the order before dispatch.

Returns & Exchange :

Due to hygiene & safety concerns with regards to baby/kids products, Tortoys has a strict no exchanges or refunds policy across the website.

This also means that all the products you receive are -  Fresh , Original & Unused 

However , We have a 02-day return policy, which means you have 02 days after receiving your item to request a return. Returns are accepted only if there is any quality issue with the product or the item contents are not as per the description printed on the original packaging.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contactus@tortoysonline.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damaged Products:

In the event that a product reaches damaged, please email us on contactus@tortoysonline.com within 1 working days along with images of the damaged product and we will help you out.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take 10-15 days for your bank or credit card company to process and post the refund too.